Creating new tickets is easy to do, which is good because ticket creation is a core reason anyone uses a helpdesk app in the first place. With VivaDesk, your IT support workflow gets automated and streamlined so your helpdesk team can respond to inquiries and deliver resolutions to users more efficiently, and at the same time minimizing overall IT costs. That’s one of several indicators that Vivantio Pro is aimed at larger businesses, including those using their helpdesk solution internally rather than only with outside customers. Customers can even solve some of their problems through the searchable online knowledge-based which is designed to suit the unique standards of your business. Flexible and reliable, VivaDesk is an award-winning service management software that can organize and automate your organization’s service desk or IT service management (ITSM) operation. VivaDesk ITSM offers an advance service management solution for the enterprise. VivaDesk Pro is a fully featured ITIL-compliant service management solution. A top IT service management software in the industry, VivaDesk is regarded as the most flexible admin interface at present. The UK’s Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. Vivantio: The UK’s Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. If it looks like Vivantio Service Desk may not offer you the tools or adequate level of customer support you need, you should consider other Vivantio Service Desk alternatives offered by competitors that deal with Help Desk Software.
When you research a variety of alternatives to Vivantio Service Desk you ought to pay attention not simply to features but also to a variety of elements like pricing, quality of customer support, supported mobile devices and offered integrations. Actual users of Vivantio Service Desk have an average satisfaction rating with the product at 100% which reveals their experience with this application. Samanage is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things. Vivantio Service Desk is a help desk application for small and medium-size businesses. An enterprise-class, modern IT service management platform for organizations in government, manufacturing, healthcare, retail, and financial service industries. In fact, Vivantio Pro’s asset management capabilities include features such as a comprehensive and customizable configuration management database (CMDB) and asset discovery capabilities, which means this platform kills two important birds with just one stone. It is a powerful platform that can provide you a complete service management solution that is more extensive and flexible. It can be used by business owners and admins to manage their team more efficiently. I would recommend Vivantio team to focus more on reports area as it’s very important to management who more relay on reports which required for customer interactions. Also, some of reports were not providing the resolution reports with accurately. If you don’t know crystal reporting you may need a course just to send out a daily report of how many tickets you have open. As an IT consultant and a Tier 3 escalations engineer, I am not a daily user of Vivantio Pro as I only deal with support tickets if they are escalated to me.