Companies that prefer to put customers first need to be able to hear their thoughts every step of the way. If you operate multiple online storefronts, you will need to purchase a separate license for each website, and install it on a separate server. Administrator of the customer feedback forum can configure multiple notifications about the ideas through the JIRA subscriptions with filtered ideas. Users can customize the types of emails that are assigned tickets numbers. With UseResponse’s social CRM application, customer inquiries from social media platforms are automatically logged. UseResponse is a cloud-based and self-hosted customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the “social enterprise arena”. Cloud-based contact center software with management and operator features incorporated as well as data security and analytical report. Helprace wants to make it easy to deliver support through different channels, so we give your users the ability to ask questions, suggest ideas or report bugs – all while keeping help desk functionality at its highest. At Helprace, we make it easy for everyone to collaborate: users are able to ask questions, report problems and work between each other. Unlike a typical UseResponse alternative, our community lets users have their voice heard by asking questions, sharing ideas, report problems or giving praise. 15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily.
Agents that spend a lot of time on repetitive, mundane tasks can slow down the work at the whole company. Your customers have a lot to say, but may not have the right channel for voicing their opinions. As a result, our pricing structure is simple: there’s even a free plan for those on the budget, something that the folks at UseResponse may not have realized. Comparing Use Response vs User Voice may also be of use if you are interested in such closely related search terms as useresponse vs uservoice. The main draw of customer communities is that they are able to broadcast your brand to the world. Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. You can find more details about Freshdesk pricing here. Whether you’re a startup, midsize business or a multi-national corporation, you’ll find Helprace can grow easily and effortlessly with your company. In case you you have to quickly find the best Remote Support Software according to our experts we advise you check out these solutions: ConnectWise Control, CloudBerry Remote Assistant, Bomgar Remote Support. In this blog post we will continue comparing customer community platforms – UseResponse and a bundle of JIRA Cloud and Customer Case – from the functionality and usability aspects, and as a a user feedback aggregation tool in particular. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system’s operating system.
This is something not every customer service software can claim. You can always perform a batch operation on the submitted ideas. Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. 10/month. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily. What is better Domotz or UseResponse? Error monitoring & tracking tool that helps software developers, DevOps, QA, and Support engineers release better quality code faster. NotoWare: Price & Features – Which is better? The price of the solution does not vary depending on your user tier and is the same for all. UseResponse isa flexible All-in-One Solution that can be easily customized and set up to needs of any company. When customers send in email inquiries, the solution assigns those emails ticket numbers. This system will be ideal for a large company with thousands of customers all over the world. It will only take a few minutes to get up and running with Helprace, regardless of how big your team us. Will I get a refund if I cancel my subscription? If you’re considering Helprace as a UseResponse alternative, one thing is obvious: Helprace will give you the all-in-one feedback, community and ticketing help desk system. A powerful help desk ticketing system. Our system helps to reduce support time and resources, provide support in a professional way, and increase your Support Team efficiency.