Integrate your LiveAgent solution with CloudTalk to see all information on calls and tickets in one place – CloudTalk interface. The added value for LiveAgent users is synchronization of all customer calls from CloudTalk. After all, how could we sell customer service software, if we didn’t provide an exemplary customer experience? The vendor has also shown it has the best interest of its customers at heart with its 24/7 lifetime customer support service for all plans, regardless whether the client is big or small. We distinguished LiveAgent with this award in recognition of their offer of 24/7 lifetime support across the board for all users. Chat with your website visitors, offer a friendly service, and raise your conversion rate. Setup chat invitations for custom URLs on your website (e.g. your pricing page). In their most basic Ticket offering, users still gain access to a Custom Domain, E-mail ticketing, contact forms, and even self-service options for their customers, including forums and a knowledge base. On your customer portal, you should place useful information for your customers, such as Frequently asked questions, Knowledge base articles, Forums or Feedback boards on which your customers can get in touch with you. Have your answers prepared before the customer submits his questions. We are a small company and you can ask me directly, if you have any questions. Think of something you’ve done in the past; what would you have done differently? If your antivirus have not helped you solve the problem, you should try UnHackMe.
You can read UnHackMe testimonials here. I created UnHackMe in 2006 to fix the problem that antivioruses did not fix: detecting rootkits. Since that time I work every day to fix the issues that antiviruses cannot. Make they everyday work more fun and they will do it better. It brings to users a multi-factor authentication options with data backup in more than one location across regions and come in multiple languages. I could no longer get it included in the New Lead data. 4. If you are creating a custom-built data source, edit the Query URL further to return the data you need. The trick ending up being to independently query the Contacts object to look for a match before actually submitting the form (and letting the LiveAgent api discover the same contact). The client did not want chat requests from existing contacts (customers) to create leads unnecessarily. For example, if you want to only answer email tickets and your partner only wants to answer social media tickets, you can do that. We answer email, update our site blog, collect / prioritize feedback and engage with our customers in the community. Customer’s satisfaction increased and we have more repeating customers. 14 per agent/month. Meanwhile, the All-Inclusive Plan adds more essential features of LiveAgent, including Facebook and Twitter integration; call center support; and gamification. With very great and amazing features like bringing all types of communications under one roof, LiveAgent proves to be an outstanding Live Chat software. There is also a great 14-day LiveAgent free trial plan that lets you test all the key features of the software before you decide on a paid plan.