Casengo

For small businesses where customer support representatives are forced to serve in many roles, this provides a great opportunity to leave the desk occasionally and use a mobile device to receive alerts when help is requested. Start with preparing Agent profiles and all necessary custom fields in your new help desk. It features multi-channel customer service, multi-brand support, easy email management, customer history, help desk ticketing system, awesome live chat, powerful knowledge base, mobile customer support, custom FAQ layout, and smart platform integrations. Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website. Reduce inquiries with your very own knowledge base. Now you’re really managing customer inquiries intelligently. See all customer inquiries from one universal inbox. We at Casengo believe that dissatisfied customers care about one thing only: direct action. Improve the way your support team interacts with customers by signing up for a Casengo account. Don’t let your smooth talking get in the way of super-fast query handling – simply add macros (canned responses) and you’re halfway there. And use the tools available – from labels, to macros – to prioritize, delegate and respond to issues more efficiently. Carries the Premium Plan features and more. Looking for more happy customers? If you’re looking for a truly complete Casengo alternative, we think you’ve come to the right place! However, if you are looking for totally independent, no BS! Companies are finding themselves stuck between email services not fit for purpose, and enterprise customer support solutions that are too complex and expensive.

Casengo offers the option of creating an FAQ page, where companies can post the answers to their most popular questions. Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. Still have questions about Casengo? To configure the FAQ plugin you must have a Casengo account. Have an account already? Sorry, I have yet to find an independent review of this solution. The solution is now used by over 2,300 businesses worldwide. ‘ “Hybrid Messaging, the solution to online service problems”. Whether your customers get in touch through social networks, by email or by chat, keep the conversation flowing with hybrid messaging. 65 pluses. Such a result may indicate a lack of SMM tactics, so the domain might be missing some of its potential visitors from social networks. Sudzfundraising Casengo has an elaborated description which rather positively influences the efficiency of search engines index and hence improves positions of the domain. Casengo has a medium sized description which rather positively influences the efficiency of search engines index and hence improves positions of the domain. Casengo has a high Google pagerank and bad results in terms of Yandex topical citation index. There need to be features such as macros, trigger and SLA – keeping workflows stable and productivity high. Simply collaborate using the case assignment, notes and case forwarding features to deliver the answer super-fast. Carries basic features and offer multiple customer support channels. Casengo is a web-application that businesses can use to solve customer concerns and track complaints across multiple communication channels.

In less than two minutes, you’ll be able to manage incoming queries and collaborate with colleagues to find resolutions to customer complaints. Customer service agents can also add custom branding elements to the responses they send out, and they can respond to complaints while outside the office by using Casengo’s mobile tools. Add a note, give it a label, define the priority and update the status. This review is undergoing a major update and should be available real soon now! This CRM Review examines Casengo. So, the Casengo CRM Users Email Database is one of the kind sources of promising leads to pursue a multi-channel marketing campaign. It allows customer service team members the ability to switch back and forth between live chat and email support. Launched in December 2012 by Floris and Thijs van der Veen, Casengo provides a cloud application that allows companies, specifically small businesses, to respond to their customers by turning emails into chat conversations. And when they do need help, keep track of email, live chat, Twitter and phone inquiries, from one application. Support is offered via email, chat and over the phone. Everyone’s demanding multi-channel support. Our product is specifically designed to enable responsive, flexible customer support from wherever you are. Casengo also provides support in seven different languages to help users who are tasked with multilingual support. Premium feature set includes additional mailboxes, groups, languages and brands. A private notes feature provides the ability to make notes on individual customers. This cloud application, which launched in December 2012, empowers companies to respond to their customers faster and better, without losing the human touch.